Terms of service
Terms of Service
Mohabbat Fashions & Abayas — mohabbatfashions.com
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Welcome to Mohabbat Fashions & Abayas. These Terms of Service apply when you visit, browse, create an account, place an order, or purchase products from mohabbatfashions.com and our related online channels.
"Mohabbat Fashions", "we", "us", and "our" means [Legal company name], trading as Mohabbat Fashions & Abayas, licensed in [Emirate / Free Zone / Country] under trade licence number [Trade licence number], issued by [Licensing authority].
"You" means the customer, visitor, account holder, or recipient of an order.
By using our website or placing an order, you agree to these Terms along with our Privacy Policy, Shipping Policy, Returns Policy, Payment Policy, and any product-specific terms shown before checkout. If you do not agree, please do not use the website or place an order.
Our Business Information
Legal name: [Legal company name] Trading name: Mohabbat Fashions & Abayas Website: https://mohabbatfashions.com Trade licence number: [Trade licence number] Licensing authority: [Licensing authority] VAT/TRN (if registered): [TRN] Registered address: [Full registered address] Customer care email: [care@mohabbatfashions.com] Customer care phone/WhatsApp: [Phone number]
Eligibility
You must be at least 18 years old, or the age of majority in your country, to place an order. If you order on behalf of another person or business, you confirm you have authority to do so.
Account Information
You are responsible for keeping your account login details secure. Please ensure your name, email, phone number, billing address, delivery address, and order details are accurate. We may delay, cancel, or refuse an order if the information provided is incomplete, incorrect, or cannot be verified.
Products
We sell abayas, modest wear, accessories, and related fashion products. We work to show descriptions, colours, sizes, fabric details, care instructions, prices, and availability accurately.
Because screens, lighting, photography, handwork, dye lots, and fabric batches can vary, the actual colour, texture, or finish may look slightly different from website images. This does not affect your rights if the product is materially different from what was advertised, defective, damaged, or incorrectly supplied.
Orders and Acceptance
When you place an order, you are making an offer to buy. We will send an order confirmation by email, SMS, WhatsApp, or account notification. Your order is accepted only when we confirm processing, dispatch, or readiness for delivery.
We may cancel or refuse an order if:
- An item is out of stock
- A price, offer, or delivery cost contains an obvious error
- Payment is declined, reversed, or flagged as risky
- Delivery to the address is unavailable
- We suspect fraud, resale misuse, or breach of these Terms
- The order contains goods that cannot legally be sold, shipped, or delivered to the destination
If we cancel an order after payment, we will refund the amount paid for the cancelled items, including applicable delivery charges, unless the cancellation is caused by your breach of these Terms.
Prices, VAT, Duties, and Currency
Prices are displayed in [AED / USD / INR] unless stated otherwise. For UAE customers, prices are shown clearly before checkout, including VAT where applicable.
If we are VAT registered in the UAE, VAT will be charged according to UAE tax rules and shown on invoices. If we are not VAT registered, VAT will not be charged by us.
For international orders, import duties, customs fees, taxes, clearance charges, and courier handling fees may apply in the destination country. Unless we clearly state "duties paid" at checkout, these charges are the customer's responsibility.
We will not undervalue orders, mark commercial orders as gifts, or provide false customs declarations.
Payment
Accepted payment methods are shown at checkout and may include debit card, credit card, Apple Pay, Google Pay, cash on delivery, bank transfer, store credit, gift card, or buy-now-pay-later providers.
Payments are processed by secure third-party payment providers. We do not store full card numbers or CVV codes on our website.
Delivery
Delivery estimates, costs, courier options, and available countries are shown at checkout or in our Shipping Policy. Delivery times are estimates, not guarantees, unless expressly stated otherwise.
You are responsible for providing a complete and accurate delivery address and being available to receive your order. Extra charges may apply for re-delivery, address correction, or returned parcels caused by incorrect information or customer unavailability.
Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are handled under our Returns, Refunds & Exchanges Policy. Nothing in our policy limits any mandatory consumer rights you may have under applicable law.
Defective, Damaged, or Wrong Items
If you receive a defective, damaged, incomplete, or incorrect item, please contact us as soon as possible with your order number, photos, and a description. We will review the issue and offer an appropriate remedy — repair, replacement, exchange, refund, or other solution as required by applicable law.
Care Instructions
Please follow the product care label and any instructions provided on the product page. Damage caused by incorrect washing, ironing, dry cleaning, storage, perfume, deodorant, staining, misuse, or normal wear and tear is not a manufacturing defect.
Promotions and Discounts
Promotions, sale prices, discount codes, free gifts, bundles, and limited offers are subject to their own terms, validity dates, and stock availability. Unless stated otherwise, promotions cannot be combined, redeemed for cash, or applied after an order is placed.
Website Use
You agree not to misuse the website, interfere with security, copy content, scrape product data, upload harmful code, attempt unauthorised access, impersonate another person, use the site for unlawful purposes, or place orders for fraudulent or unauthorised resale.
Intellectual Property
The Mohabbat Fashions name, logo, product photos, designs, website content, text, graphics, videos, packaging, and brand materials are owned by or licensed to us. You may not copy, reproduce, distribute, modify, or commercially use them without written permission.
Limitation of Liability
To the maximum extent permitted by applicable law, Mohabbat Fashions is not liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, loss of data, or business interruption.
Nothing in these Terms excludes liability that cannot legally be excluded, including liability for fraud, intentional misconduct, death or personal injury caused by negligence, or mandatory consumer rights.
Force Majeure
We are not responsible for delays or failure caused by events outside our reasonable control, including customs delays, courier disruption, weather, natural disaster, war, civil unrest, strikes, epidemics, government action, cyber incidents, or supplier delays.
Changes to These Terms
We may update these Terms from time to time. The version published on the website at the time you place an order will apply to that order, unless a mandatory legal change requires otherwise.
Governing Law and Disputes
These Terms are governed by the laws of the United Arab Emirates, unless mandatory consumer protection laws in your country give you additional rights.
If we are licensed in the UAE, disputes will be subject to the competent courts and authorities of [Emirate], UAE, unless mandatory law provides otherwise.
Before filing a complaint, please contact us first so we can try to resolve the issue quickly and fairly.
Contact Email: care@mohabbatfashions.com WhatsApp/Phone: Phone number